Great service, more than once!
I couldn't find a copy of the policy documents on our computer; Columbus sent a copy immediately, with a very polite email! A few weeks ago they dealt… read more
Reviews are an excellent way of being able to physically see what our customers are saying, whether it’s positive, or an area where we need to find improvement in certain cases. The more reviews we collect, the more we can refine the areas in which we now know we can improve. It’s a win win, so make sure you submit your review on Trustpilot today!
Richard
16/05/2022
Found them to be pretty good when it…
Found them to be pretty good when it came to processing my claim. The staff wer helpful understanding and walked me through the process carefully read more
Em L
14/05/2022
Simple and easy to complete the on line…
Simple and easy to complete the on line information required with a selection of options for level of cover at a competitive price. I did contact… read more
Keith
25/04/2022
We found the website very user friendly…
We found the website very user friendly and in complete contrast to a different site which, after 20 minutes of frustration, I exited. The questions… read more
D Burge
14/04/2022
When purchasing my travel insurance
When purchasing my travel insurance, I forgot to print the final page. I emailed a few days later and received an extremely speedy response, of which… read more
Gill Pollard
10/04/2022
I needed copies of my documents
I needed copies of my documents, emailed and received a very prompt and professional reply. Perfect! read more
Lynn
21/03/2022
Airport lounge pass
We had a delayed flight from Orlando on Friday and as we’d previously registered it with Columbus on our annual family travel insurance I was sent an… read more
Mr R
20/02/2022
Excellent service and value.
Had a policy with Columbus for 13 yrs. never claimed. But most reasonable quotes yr on yr. excellent customer service when asking w’s. Replied… read more
Richard Moore
06/02/2022
Thankyou
Really quick responses and got query resolved within an hour! Thankyou Aneebah read more
Georgia
26/10/2021
Quick effecient and courteous service
Quick effecient and courteous service read more
Tim Williams
20/10/2021
I submitted my wife's DOB incorrectly…
I submitted my wife's DOB incorrectly for travel insurance got in touch with Columbus Direct it was corrected immediately Now that is 1st class… read more
Mike Lee
06/10/2021
The service was very fast and the agent…
The service was very fast and the agent extremely useful read more
Jez
11/09/2021