By Vicky Anscombe on 08 April 2016

There’s a lot to be said for hitting the road alone. You’re free to make your own choices. You can choose where and when you eat, sleep and stay; it’s an empowering way to travel. Found a new destination you’d like to see? Just pack up, buy your ticket and move on.

Now, imagine getting to the airport and discovering that your flight’s delayed. If you’ve booked with us, you’ve got a great reason to smile. Columbus Direct holiday insurance comes with free airport lounge access*, so you can wait for your flight in peace. Why not make the most of the free WiFi, enjoy a complimentary drink and take some time out to relax? Of course, you might never need your lounge pass. That’s fine – it’s just our way of making sure your journey’s as comfortable as possible.

Before you set off, you may have some questions about your policy. We’ve looked at the most frequently-asked queries around solo travel, and listed them below. Can’t see what you’re looking for? Just read our FAQ page, or give our friendly customer services team a call on 0800 0680 060.

Man travelling alone

Will travelling solo ensure I’m entitled to the same cover as someone who’s travelling as part of a couple, or in a group?

Yes, absolutely. There will be no difference in the quality of support that you receive, and any medical care you need. 

What happens if I meet a friend abroad, and they’d like to be added to my policy?

Your policy only protects you – so why not introduce your friend to Columbus? It takes just a few minutes to buy a policy online or over the phone. Once your friend is protected, you can get back to enjoying your trip.

I’m thinking about doing some extreme sports, such as wakeboarding. Am I covered, and do I need to let you know what I’m up to?

If you love an adrenaline rush, you’re in luck - we cover over 150 activities as standard such as zorbing or gorilla trekking. And if you are a bit more daring, you may want to add our adventure pack to your policy; this covers far more extreme sports.

If I need to be taken into hospital, can someone fly out to see me?

That’s totally fine - we can arrange for one friend or family member over to be flown over to be with you. We can book replacement flights home if you miss your original flight, and also take care of your guest’s travel.

Girl waiting for train

Do you cover the cost of travel inoculations, and medicines such as malaria tablets?

This is up to you to organise. We recommend that you visit your GP before you leave; they’ll be happy to tell you about additional injections and medicines.

Do you cover medical care if something happens while I’ve been drinking?

It’s a good idea to take it easy when drinking abroad. As a rule, we generally don’t accept claims which are the result of alcohol. By all means, enjoy a tipple – just don’t go overboard!

If I want to add some new destinations to my bucket list, do I need to let you know?

If you have a European policy, and you’re leaving Europe, it’s always a good idea to call us to check if you need to update your policy. If your new destinations aren’t included, we can add them on for you, easily and quickly.

Is there a 24-hour helpline I can call if I need medical assistance?

Yes - wherever you are in the world, there is someone available to help you. Just call +44 (0)208 865 1640.


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