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Ryanair fined €550k for poor customer service

Ryanair, the budget airline, has been fined €550k by the Italian competition watchdog AGCM after huge numbers of customers complained about the company's premium rate phone line. According to The Australian, people found it 'difficult and unreasonably expensive' to find alternative flights, claim r... Read more

Qatar Airways named the 'Airline of the Year'

Congratulations are in order for Qatar Airways; the Middle-Eastern airline has scooped the prestigious 'Airline of the Year' award at the annual World Airline Awards, which took place at the Paris Air Show on Tuesday. After losing the coveted number one spot to Cathay Pacific last year, Qatar are b... Read more

Columbus saves holiday from becoming a disaster

Dear Sirs, I had to write to let you know that your wonderful new service has saved our 'Once in a Lifetime' holiday from becoming a disaster. When I tried to input the flight details for our future holiday into your website, the outward flight loaded without a problem. However when I tried to loa... Read more

What our customers say...

It’s always lovely to receive letters and emails from our customers, especially when there is a happy ending to what has been a difficult holiday experience. Here is a selection of some of the recent communications we’ve received. A mother’s worst nightmare: 'I would just like to thank you for al... Read more

Channel Tunnel delays rife as services resume

Rail services through the Channel Tunnel have started again after a safety scare on Saturday - but passengers have been warned delays can be expected. Eleven Eurostar trains were cancelled on Sunday, January 18, as the tunnel was closed due to a fire on a lorry. The incident, which happened in the... Read more

Lost baggage and British Airways: How do they find your bags?

We’ve all been there once. You hop off the plane, and head to arrivals to pick up your suitcase. You wait by the conveyor belt, and nothing happens - your bag’s nowhere to be seen. What do you do next? Karin Timothy is an Arrival Services Manager at British Airways. She’s worked in various capaciti... Read more

How will the Greek financial crisis affect your holiday and travel insurance?

**Please note - the FCO no longer advise taking euros in cash to cover the entire duration of your stay; however there are still restrictions on some banking services in Greece. Click here for more information.** The troubling events in Greece have prompted many holidaymakers to worry about their u... Read more

UK severe weather - January 2013

The Australian state of Queensland is still dealing with the aftermath of Cyclone Oswald, but new alerts have been issued for even more tornadoes and flooding.Severe weather warnings are in place stretching from central Queensland to the New South Wales border.Columbus Direct customers who have purc... Read more

Giant Hailstones Batter China's Southern Provinces

21 March 2013 Last updated at 15:39 GMT Heavy storms and giant hailstones have left at least nine people dead and caused serious damage across China's southern provinces. The extreme weather is expected to last a few more days and could potentially bring more devastation to the area. Please note ... Read more

Columbus Direct wins Best Direct Travel Insurance Provider - Your Money Direct Awards 2012

Columbus Direct has won the Best Direct Travel Insurance Provider 2012 – awarded by Your Money Direct Awards. Now in their Fifteenth year, the Your Money Awards are the longest standing and most highly coveted awards in the industry. The objective the awards scheme is to reward the providers of fin... Read more

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