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Columbus to the rescue! Two customers tell us how we saved the day

As you know, we’re in the business of taking care of you and your family if something goes awry when you’re abroad. And we’re good at it. We’ve been protecting travellers since 1988, and we’ve made sure that you can have access to the support and cover you need while you’re travelling. However, don... Read more

Lost baggage and British Airways: How do they find your bags?

We’ve all been there once. You hop off the plane, and head to arrivals to pick up your suitcase. You wait by the conveyor belt, and nothing happens - your bag’s nowhere to be seen. What do you do next? Karin Timothy is an Arrival Services Manager at British Airways. She’s worked in various capacitie... Read more

Travel advice: Your insurance and the Istanbul airport attack

The attacks at Istanbul’s Ataturk airport (Europe’s third-busiest airport) have caused some travel disruption to and within Turkey. If you’re in Istanbul and you want to know how your travel insurance can help you, we’ve answered some FAQs below. For more information, please call our customer servic... Read more

A survival guide to Après-Ski

Heading for a week away in the ski season, and are totally unprepared for the physicality of a week of full on skiing, followed by long hours of après-ski? We’re here to help with some handy tips and advice on how to stay fresh all week long. Get the right gear - Being warm, dry and comfortable will... Read more

ABTA Reveals Britons Ideal Holiday Choices

The British public have voted for their favourite holiday choices and sunning themselves on the beach and the family as ideal company have come out on top. Second most popular are city breaks and travelling with your partner and third, cultural breaks and friends tagging along. The results were rele... Read more

20% of Britons fail to take out travel insurance

According to the 2011 ABTA Consumer Trends survey, nearly 20% of travellers and 37% of all trips taken in 2011 were uninsured, with Brits deciding that 56% of domestic holidays did not need any insurance protection. The survey also revealed that 26% of travellers in Europe believe the European Heal... Read more

Just so you know, the FCO is not directory enquiries

Recent enquiries received by Foreign & Commonwealth Office staff in Spain include a request for Phil Collins’ telephone number, and a man reportedly asked staff to contact his dominatrix after she had left him stranded at the airport The Foreign & Commonwealth Office is attempting to remind ... Read more

What our customers say...

It’s always lovely to receive letters and emails from our customers, especially when there is a happy ending to what has been a difficult holiday experience. Here is a selection of some of the recent communications we’ve received. A mother’s worst nightmare: 'I would just like to thank you for all y... Read more

Update From BA

The airline announces that its flight programme will take a few days to return to normal: As we have many aircraft and crew out of position, it will still take some time to return to our full flying programme. We are working hard to see how many flights we can operate to help our customers. At t... Read more

Be safe on the slopes

Columbus Direct is one of over 500 travel industry partners that supports of the FCO’s Know Before You Go campaign, whose aim is to help Brits to stay safe and healthy abroad. And with the ski season in full flow, the Know Before You Go team has sent us the results of a recent survey of winte... Read more

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