Customer satisfaction and value for money are the driving forces behind Columbus Direct. We therefore, naturally, encourage our customers to give us their feedback, both good and bad, so that we can maintain and improve all aspects of our business including our customer service, products, claims service and website.

We received hundreds of positive testimonials every month, most of them sent directly to us via email, or through our customer surveys. We have supplied a selection of testimonials below about areas such as: Our Claims Service; our website, products and prices; and our Emergency Assistance partners – Global Response.

For more customer ratings and reviews please see our Reviews Page.

If you would like to contact us with your own feedback please use our Contact Form and put FEEDBACK in the subject line.


What our customers say about our claims service:

"With regard to our claim, I would wish to thank you for dealing with my claim quickly and satisfactorily. Going on holiday one doesn’t know what will happen and it is good to know that your insurance is dependable. We have recommended your company to a lots of our friends and they have been Happy with it."Jane and Pierson 

"On a previous trip I had to be admitted into hospital in Indonesia. I found the 24 hour medical helpline friendly and efficient in dealing with the hospital. They also rang me regularly to keep me up to date. When I was able to leave hospital a flight back to UK was quickly arranged for me without fuss. On return to UK my claim was settled promptly and in full without quibble. It was due this experience that I always use and have no problem in recommending Columbus to others." -  S Armitage

"I have used Columbus Direct for some years. Unfortunately I had to cancel a holiday last year due to family bereavement, but had no problem receiving my claim." - T Lester

"In an industry which has a reputation for labyrinthine call centres, obfuscating communication and weaselly duplicity, you stand out as a beacon of plain speaking and fair dealing. The few phone calls I’ve needed to make to your offices have, without exception, been handled courteously, professionally and quickly. Moreover, your people have always given straight answers to straight questions. And in every case, what they’ve said they’d do, they’ve done." - T Scott

"Your service couldn't be easier, and the one time I had to make a claim there were no surprises, just excellent service." - J Barron

"This is the third travel policy bought from you online, quotes are very competitive. Claim was put in with first one due to more than a 24 hour travel delay on return journey and it was dealt with quickly and efficiently. Hope the good service continues. Well done!"M Matthews


What our customers say about our website, products and prices:

"I have now used Columbus Direct several times to arrange my travel insurance and find it very easy to follow. It always offers both excellent choice and value for money."S Hodgson

"Relatively cheap travel insurance, quick communication of info through email. The website is clear and has a great degree of ease of use. I'll use your products again in the future. Thank you." - E Nabiyev

"I chose Columbus mainly because you offer a zero excess option and the ease of getting through to talk to someone over the phone who could answer my questions verbally." - A Gibbs

"Travel Insurance doesn't enjoy a great reputation generally. Columbus appear to provide quality & reassurance at a realistic price." - K Fentie

"I use Columbus for my travel insurance because it is easy to use, particularly the Medical declaration process which is straight forward and doesn't make you feel as if you shouldn't be going on holiday if you have a medical problem." - J Waites

"We chose Columbus because you clearly showed the extra options, like cover for volcanic eruptions etc and allowed us to easily make informed decisions." - M Russell

"I found arranging my travel insurance very easy on the well laid out website, the response speed was good. Information was easy to obtain and all that I needed." B Block

"Your customer service also extends to the very helpful staff at your Head Office who are always happy to give advice, and sort out any problems." - R Welham

"I have been a customer of Columbus since 1992. Purchasing insurance products through on-line facility is so simple." - A Irvine-Fortescue

"I have used Columbus for a number of years and I think that you have are great and have very competitive prices. I will continue to use Columbus in the future for insurance and car parking as I have always received a very good service. I have recommended Columbus to a number of people and all of my family use you." - R Bray

"I found the whole site really easy to use and the addition of pre-existing medical conditions a welcome site and easy to fill in. Also the fly & share credits were an added bonus. You are my site from now on for travel insurance. Everything you require in one place. Many thanks." - P Long

"Everything on the website was so easy to use and the product is good value!" - S Cussell

"Your customer service centre was also very helpful and fair. I was glad I could cancel a single policy I had bought before realizing that an annual, couples policy would be better for us. So many options, I was spoiled for choice." - E Reeders

"I think that was the easiest transaction I've done to get travel insurance - getting an instant quote, lots of options to choose from, low costs compared to other places.. took about 3 minutes to get order done. Received my insurance documents via e-mail within 2 minutes after that. Quick and simple, couldn't ask for better." - Y Yeung

"After receiving your documents by e-mail and reading them through I contacted you by phone in order to verify a point. Your adviser was very helpful, increased my cover as requested and e-mailed amended documents with 10 minutes. Very pleased with your service. Your website is very easy to use and the printed documentation well laid out." - M Snow

"Found your website straight-forward and very pleased with the speedy quotation. The documentation came through quickly too." - K Edwards

"My family always use Columbus. Given how picky my Dad is, that in itself is the best testimonial you can have!" - F Roberts

"I have been with Columbus Travel Insurance for more than 15 years and would thoroughly recommend them for their help and efficiency." - L Noble

"I have used Columbus many times before and have never been disappointed, very good service and rates." - D Noice


What Customers Say about our Emergency Assistance Partners – Global Response:

I have never used travel insurance before so I did not know what to expect. The service I received was brilliant. I cannot praise your staff sufficiently. They were truly exceptionally good!

Thank you for all your help in getting me back home. Thank you for your expertise, patience and kindness throughout.

Thank you for your practical and efficient help after my fall you made everything so easy for us.

I would like to thank you and your colleagues for your support and help to both myself and my mother when she took ill in Turkey. It was an extremely difficult, stressful and emotional time for me and I can’t thank you enough for the way you handled and co-ordinated all aspects of her health care including repatriation. I would also like to commend you on your prompt response in returning all my calls when requested.