Help with your insurance policy
Take a look below for ways to contact us. Can’t find what you are looking for? Use our search facility at the top of the page or click on our site map.
For help with travel insurance
If you have a question about COVID-19 Coronavirus
We’re taking steps to ensure that we continue to respond to all customer queries during the global COVID-19 Coronavirus outbreak. If you have a question about your policy, our Coronavirus Frequently Asked Questions (FAQ) page may have all the information you need and we’re updating them regularly, based on the type of queries we’re receiving from our customers. So please take a look before deciding whether you need to get in touch.
If you are unable to find the information you need in our FAQs, please send an email to:
customer.services@columbusdirect.com
As we’ve taken measures to put the safety of our staff first, we’re not able to support customer service calls at present. However, we are working hard to respond as soon as we can to all emails, but please note that our response times may be longer than usual. We are sorry for any inconvenience, and we appreciate your understanding.
For all other enquiries
To help us respond to urgent customer queries, we ask you to check our Travel Insurance FAQ page first before deciding to get in touch. It can help with most things – whether that’s a question about buying a policy, how to make changes to your cover, or how to make a claim.
View our Travel Insurance FAQs
If your query isn’t listed, please send an email to customer.services@columbusdirect.com.
Renewals
If you have a question about your renewal, please visit our Existing Customers page here.