For greater levels of protection, you can also add the Volcanic Ash & Emergency Travel Upgrade to Gold policies, this provides cover should you be prevented from returning home as a result of an unforeseen strike and will provide up to £1,500 per person (up to a total of £4,000 per policy) for alternative transportation or accommodation costs.
From 1 May 2010 all travellers - including Cubans living abroad - are required to hold comprehensive travel insurance including medical insurance before travelling to Cuba. You will be expected to present a copy of your insurance on arrival in Cuba. Insurance should be valid for the full duration of your stay in Cuba and should cover medical repatriation. You should check any exclusions, and that your policy covers you all for the activities you want to undertake. For more details of these changes see the Cuban Foreign Ministry website's information for travellers to Cuba : www.cubaminrex.cu
We want to offer everyone insurance for their holidays but, for anyone we can't help, we have partnered with Goodtogoinsurance.com. If you are not eligible for our policies please get a quote by clickinghereor by calling0844 887 0751.
Check the relevant policy section to see if you are covered - you can view your policy wording here.
Check what documentation is required to make a claim.
Contact the claims service to request a claim form.
Submit your claim within 28 days of returning home. (In certain cases you may wish to claim whilst still travelling - this is possible but you must still adhere to the usual claims requirements).
Keep copies of your completed claim form and all supporting documentation.
Keep any damaged items - they may be required for assessment.
For Emergency Medical Expenses claims: You must call the assistance service to confirm whether costs will be covered. They can liaise directly with hospitals on your behalf and arrange specialist travel arrangements if medically required. Keep all receipts and medical reports.
For Baggage claims: You must obtain a police report within 48 hours of any loss, burglary or theft. Keep any damaged items. If baggage is lost or delayed in transit, notify the carrier immediately and obtain a written carriers report (in the case of airlines this is called a Property Irregularity Report).
For Curtailment claims: Call the assistance service immediately if you need to return early for an insured reason.
For Legal Expenses claims: If you claim for Legal Expenses in the event of a death or personal injury, it may be advantageous to seek legal advice whilst still travelling. Contact the claims department as shown on the policy schedule.
The assistance service can confirm whether costs will be covered, liaise directly with hospitals on your behalf regarding medical arrangements and payment of bills and arrange specialist travel arrangements if medically required.