Customer Service:

If you have any questions or if you would like to buy a plan over the phone, the customer service team will be delighted to help you. Please mention clearly that you have a question after visiting the Columbus website.

Telephone:

1.800.826.1300
1.715.345.0505 (collect call)

Email:

contact.USA@columbusdirect.com

Emergency assistance

If you are a US resident and you need assistance, please use the following telephone number for worldwide assistance:

1.800.826.1300
1.715.345.0505 (collect call)

Claims

If you want to file a claim, please contact:

1.800.826.1300 Available Monday - Friday 7am. - 7pm. CST

You will receive a customized claim form that you can submit. Instructions on how to submit your claim and what documents to attach are included. For more useful information and tips about filing a claim, click here.

Don't live in the USA?

The contact details above apply to residents of the United States of America. If you live in a different country, your assistance and claims information may be different. Click here to select your country of residence.

Columbus Direct a specialist insurance intermediary authorised by the Financial Services Authority under registration no: 2642155
Columbus Direct offers Travel insurance products to USA residents underwritten by National Union Fire Insurance Company of Pittsburgh, Pa.,
a Pennsylvania insurance company, with its principal place of business at 175 Water Street, 18th Floor, New York, NY 10038. It is currently
authorized to transact business in all states and the District of Columbia. NAIC No. 19445. This is only a brief description of the coverage(s) available under policy series T30337NUFIC. The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of coverage are contained in the Policy. If there is any conflict between the contents of this document and the Policy, the Policy will govern in all cases. Coverage may not be available in all states.