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Columbus to the rescue! Two customers tell us how we saved the day

As you know, we’re in the business of taking care of you and your family if something goes awry when you’re abroad. And we’re good at it. We’ve been protecting travellers since 1988, and we’ve made sure that you can have access to the support and cover you need while you’re travelling. However, don... Read more

Lost baggage and British Airways: How do they find your bags?

We’ve all been there once. You hop off the plane, and head to arrivals to pick up your suitcase. You wait by the conveyor belt, and nothing happens - your bag’s nowhere to be seen. What do you do next? Karin Timothy is an Arrival Services Manager at British Airways. She’s worked in various capaciti... Read more

Travel advice: Your insurance and the Istanbul airport attack

The attacks at Istanbul’s Ataturk airport (Europe’s third-busiest airport) have caused some travel disruption to and within Turkey. If you’re in Istanbul and you want to know how your travel insurance can help you, we’ve answered some FAQs below. For more information, please call our customer servic... Read more

A survival guide to Après-Ski

Heading for a week away in the ski season, and are totally unprepared for the physicality of a week of full on skiing, followed by long hours of après-ski? We’re here to help with some handy tips and advice on how to stay fresh all week long. Get the right gear - Being warm, dry and comfortable will... Read more

Choosing Ski Boots with Chemmy Alcott

Boot fit is vital, whether you're new to skiing, or a pro like Chemmy.Although it can be better to rent skis when you get to the mountain as you're saving on baggage costs and getting the best skis for the conditions, if you ski regularly, you may want to consider bringing your own ski boots on holi... Read more

Why Chemmy Alcott gives 100% in Olympic training and interviews

If you saw the Clare Balding show on BT Sport on Friday night, you would've heard Chemmy Alcott rush through the story of her near death experience, then launch into an exuberant description of the single-mindedness that drives her towards her fourth Olympics. She even ending up putting words in Mar... Read more

Skiing for beginners: What to expect from your first winter sports holiday

Skiing and snowboarding are two adrenaline-fuelled sports which can be tremendous fun for everyone. Thousands of tourists head to mountain holiday resorts in the likes of France, Switzerland and Canada every year to enjoy a winter sports holiday.Even for beginners, it can represent of one of the hig... Read more

Travellers may be asked for credit card instead of EHIC card, warns EU Commission

Some Columbus Direct customers have experienced issues using EHIC cards in SpainLondon 31 May 2013 – A year ago this month, Columbus Direct warned British travellers that the European Health Insurance Card (EHIC) card may not be enough to cover their medical expenses if they fall ill in countries su... Read more

Five cool things to pack this summer

Beyond flip flops and factor 30, take a look at our top five must-have items for your summer holiday this year. If you only pack one thing in your suitcase this summer, make sure it's one of these. And underwear. Please don't forget your underwear. 1) Fisheye smartphone lens Treat yourself to a ge... Read more

Ski and Snowboard Show 2013 with Chemmy Alcott

Highlights of Chemmy at the Ski and Snowboard Show at Earl's Court, London, October 30th 2013 https://youtu.be/ZxDGL7G0iBE In Chemmy Alcott’s most important year of her career, her focus on the 2014 Sochi Olympics is like a clamped crocodile’s jaw. Her determination and fight are steely as she face... Read more

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