Given the evolving COVID-19 Coronavirus pandemic and its unprecedented impact across the world, we have made the difficult decision to suspend sales of our travel insurance products at this time.


If you already have a Columbus Direct policy, this won’t affect you. Your cover remains in place and you remain our number 1 priority. For further information as to cover provided in relation to coronavirus, please read our Coronavirus Information for Existing Customers.


24/7 Emergency Assistance

Policy holders can call the following number for worldwide emergency medical assistance.

+44 (0) 207 902 7405

Reverse charge calls will be accepted

Claims Assistance

If you need to file a claim under your travel insurance policy, please contact our claim handlers.

+44 (0) 1444 442 260 

Visit our contact page for email and fax details.

Customer Services

If you have any questions about your policy then our customer service team will be delighted to help you.

+44 (0) 208 253 5087  

Prefer to email? Visit our contact page for details.