Great0 stars
Columbus Direct is rated 4 out of 5 based on 10618 reviews on Trustpilot

Quick effecient and courteous service

Quick effecient and courteous service read more

5

Tim Williams

20/10/2021

I submitted my wife's DOB incorrectly…

I submitted my wife's DOB incorrectly for travel insurance got in touch with Columbus Direct it was corrected immediately Now that is 1st class… read more

5

Mike Lee

06/10/2021

The service was very fast and the agent…

The service was very fast and the agent extremely useful read more

4

Jez

11/09/2021

Exceptionally quick and effective…

Exceptionally quick and effective response to my request in this time of many restrictions and uncertainty. It is much appreciated help. Can only… read more

5

Marek

12/03/2021

Highly recommended +++

I have been with Columbus for many years and have always found their policies to be very well priced for the cover offered. I made a claim in the… read more

5

Sarah

18/12/2020

Good response

I received a immediate response that satisfied my query. read more

5

Guest

16/11/2020

absolutely appalling service

absolutely appalling service. I got charged for a renewal i didn't want. still fighting for a refund read more

5

tiarnan Ryan

06/10/2020

Speedy settlement in difficult times

My claim was settled in full (minus published excesses) within 2 weeks of submission, however customer service could be improved by giving clear… read more

4

Mrs Karen Thorne

21/09/2020

Quick and efficient

Requested change of my email address details, dealt with very quickly and renewal quote sent. read more

5

Andrew Garrett

21/08/2020

Claim paid in full.

Claim was paid in full (less excess) but took 12 weeks due to Covid 19 staff shortages. read more

4

john evans

11/07/2020

Great travel insurer

Great travel insurer. Plane was delayed so we’re able to go to the lounge and relax. read more

4

Mrs Dyer

24/03/2020

Competitive pricing and helpful…

Competitive pricing and helpful telephone advice read more

5

Lee Payne

15/03/2020