Average0 stars
Columbus Direct is rated 3.6 out of 5 based on 10640 reviews on Trustpilot

Great service, more than once!

I couldn't find a copy of the policy documents on our computer; Columbus sent a copy immediately, with a very polite email! A few weeks ago they dealt… read more

5

Richard

16/05/2022

Found them to be pretty good when it…

Found them to be pretty good when it came to processing my claim. The staff wer helpful understanding and walked me through the process carefully read more

4

Em L

14/05/2022

Simple and easy to complete the on line…

Simple and easy to complete the on line information required with a selection of options for level of cover at a competitive price. I did contact… read more

5

Keith

25/04/2022

We found the website very user friendly…

We found the website very user friendly and in complete contrast to a different site which, after 20 minutes of frustration, I exited. The questions… read more

5

D Burge

14/04/2022

When purchasing my travel insurance

When purchasing my travel insurance, I forgot to print the final page. I emailed a few days later and received an extremely speedy response, of which… read more

5

Gill Pollard

10/04/2022

I needed copies of my documents

I needed copies of my documents, emailed and received a very prompt and professional reply. Perfect! read more

5

Lynn

21/03/2022

Airport lounge pass

We had a delayed flight from Orlando on Friday and as we’d previously registered it with Columbus on our annual family travel insurance I was sent an… read more

5

Mr R

20/02/2022

Excellent service and value.

Had a policy with Columbus for 13 yrs. never claimed. But most reasonable quotes yr on yr. excellent customer service when asking w’s. Replied… read more

5

Richard Moore

06/02/2022

Thankyou

Really quick responses and got query resolved within an hour! Thankyou Aneebah read more

5

Georgia

26/10/2021

Quick effecient and courteous service

Quick effecient and courteous service read more

5

Tim Williams

20/10/2021

I submitted my wife's DOB incorrectly…

I submitted my wife's DOB incorrectly for travel insurance got in touch with Columbus Direct it was corrected immediately Now that is 1st class… read more

5

Mike Lee

06/10/2021

The service was very fast and the agent…

The service was very fast and the agent extremely useful read more

4

Jez

11/09/2021