Coronavirus FAQs - UK customers only
Columbus Direct has been closely monitoring the constantly evolving situation and impact of the COVID-19 coronavirus outbreak and has managed to maintain its extensive cover in our policies for related claims for as many customers as we can.
Regrettably, we have had to take the decision to no longer provide cover in respect of the coronavirus for any new policies purchased after 23:59 on 13th March 2020. This will impact existing policies that will be renewed after this time. Please see the FAQs below for information on how the cover has changed.
We continue to recommend that all customers monitor and follow the travel advice provided by the Foreign and Commonwealth Office (FCO) www.gov.uk/foreign-travel-advice. The World Health Organization also has a dedicated web presence with up to date information, including travel advice, at www.who.int.
For all new policies and renewal policies purchased after 23:59 on 13th March 2020
Existing customers due to renew their policy
Customers with a policy purchased before 23:59 on 13th March 2020
Not travelled yet?
I am due to travel, but the main purpose of the trip was to attend an event that has now been cancelled or visit an attraction that is now closed. The Foreign and Commonwealth Office has not advised against travelling to that region or country - am I able to claim my transport and accommodation costs?
|Area of Travel||Date of FCO advice||FCO link|
|China – Wuhan province||23/01/2020||https://www.gov.uk/foreign-travel-advice/china|
|China – All of mainland||28/01/2020||https://www.gov.uk/foreign-travel-advice/china|
|South Korea – Daegu & Cheongdo||24/02/2020||https://www.gov.uk/foreign-travel-advice/south-korea|
|Italy – Towns in Lombardy & Veneto (Bertonico, Castelgerundo, Casalpusterlengo, Castiglione d’Adda, Codogno, Fombio, Maleo, San Fiorano, Somaglia, Terranova dei Passerini, and Vo’ Euganeo)||25/02/2020||https://www.gov.uk/foreign-travel-advice/italy|
|Italy – Lombardy region (which includes the cities of Milan, Bergamo, Como) and the provinces of Modena, Parma, Piacenza, Reggio Emilia and Rimini (all in Emilia Romagna); Pesaro e Urbino (in Marche); Alessandria, Asti, Novara, Verbano-Cusio-Ossola and Vercelli (all in Piemonte); Padova. Treviso and Venice (in Veneto)||08/03/2020||https://www.gov.uk/foreign-travel-advice/italy|
|Italy – All areas||09/03/2020||https://www.gov.uk/foreign-travel-advice/italy|
|Spain - Madrid and La Rioja, and the municipalities of La Bastida and Vitoria (both in the Basque Country) and Miranda de Ebro (in Castilla y León)||13/03/2020||https://www.gov.uk/foreign-travel-advice/spain|