Thank you for visiting our website. Columbus Direct no longer offers travel insurance products in your region.

If you had a Columbus Direct policy and have any questions regarding that policy, we are available to assist you with your enquiry. If you have a claims enquiry, you can contact us via the 24/7 Emergency Assistance or Claims Assistance numbers provided. If you have any other enquiry about your policy, please refer to the Customer Services information.


24/7 Emergency Assistance

If you require emergency medical assistance or need to discuss an open case, please call us on:

+44 (0) 207 902 7405 (reverse charge calls will be accepted)

If your call is not regarding emergency medical treatment, please refer to the Claims Assistance information.

Claims Assistance

If you need to make a claim against your policy or have an enquiry regarding an existing claim, please contact us on the following telephone numbers or email addresses:

Customers based in Australia or New Zealand

Call: +61 (0) 2 8256 1770, or email:

Available weekdays 9am – 5pm (Sydney time)

Customers based in any other region

Call: +44 (0) 1444 442260, or


Available weekdays 9am – 5pm (UK time)

Customer Services

If you require any information regarding your Columbus Direct policy please email our customer services team with your name, address, a contact telephone number, and where possible, your policy number or client reference. Please confirm your enquiry and we will ensure that this is passed to the relevant team who may reply via email or call you.

Please email enquiries to

Company Information

When purchasing a policy from Columbus Direct, the company your policy was purchased from would have been dependent on which region your policy was purchased from. Please see below for confirmation of the registered company from whom you purchased your policy.

Australia/New Zealand – All policies were sold by Columbus Direct Travel Insurance Pty Limited (ABN 99 107 050 582) who were registered with the Australian Financial Services. Licence holder: No. 246636.

For EEA residents – Columbus Direct is a trading style of Collinson Insurance Solutions Europe Ltd who are incorporated in Malta and enrolled in the Insurance Agents List to act as an Insurance Agent in terms of the Insurance Distribution Act (Cap. 487).

For non-EEA residents – Columbus Direct is a trading style of Columbus Insurance Services Ltd, incorporated in the UK (Reg. 2642133; registered address: Cutlers Exchange, 123 Houndsditch, London EC3 7BU, UK) and authorised and regulated by the Financial Conduct Authority (firm ref. no. 311897).