Medical Emergency Service

If you have a medical emergency while you’re away, you can call our 24/7 medical emergency service.


+44 (0) 144 444 2390


Please quote your policy number when you call.


If you need to make a claim our online claims portal is available 24/7, register your details at any time, with an immediate decision available on some claims.


Click here to start you claim.

Visit our Help Centre

If you have a question about our policies, we have a Help Centre designed to answer our frequently asked questions.


Click here to check out our Help Centre.

Chat with us Online

If you don’t find the answer you’re looking for in our Help Centre, you can chat with one of our customer service team online via webchat.


Look for the green icon at the bottom right of your screen.


Opening times: Monday to Friday 9am to 5.30pm.

Send us a Message

If your question isn’t urgent, fill out our contact us form and one of our customer service team will respond within 48hrs.


Click here to send us a message.

Call Us

If you are unable to chat with us online and your query is urgent, you can call our customer services team.


0800 068 0060


Opening times: Monday to Friday 9am to 5.30pm.