Key contact details for existing customers

How to get in touch should you need to renew, make changes to your policy or make a claim.

Travel Insurance

Sales

  • 0800 068 0060 or 0203 056 7994
  • 8am–8pm Monday–Friday, 9am-6pm Saturday, 10am-4pm Sunday

Customer Services

Renewals

  • 0800 083 9500
  • 8am-8pm Monday–Friday, 9am-6pm Saturday

24hr Emergency Medical Assistance

  • +44 (0)208 865 1640
  • Open 24 hrs

Claims

View Policy Wording

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.

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Home Insurance

Sales

  • 0800 082 1272 or 0203 056 7316
  • 8am–6pm Monday–Friday

Customer Services

Claims

Home Emergency Claims

  • 0345 030 8659
  • Open 24hrs

Legal Services

  • 0345 030 7827
  • Open 24hrs

View Policy Wording

Income Insurance

Sales

  • 0800 540 4450
  • 9am – 5:30pm Monday – Friday

Customer Services

Claims

  • 0113 220 9755

Please refer to your policy documentation

For a copy of your policy wording please contact Customer Services

Life Insurance

Sales

  • 0800 1975 777
  • 8am – 9pm Monday – Friday9am – 3pm Saturday

Customer Services

Claims

Please refer to your policy documentation

For a copy of your policy wording please contact Customer Services

Pet Insurance

Sales

  • 0800 093 6093
  • 8am–6pm Monday–Friday

Customer Services

Claims

View Policy Wording