Key contact details for existing customers

How to get in touch should you need to renew, make changes to your policy or make a claim.

Travel Insurance


  • 0800 068 0060 or 0203 056 7994
  • 8am–8pm Monday–Friday, 9am-6pm Saturday, 10am-4pm Sunday

Customer Services


  • 0800 083 9500
  • 8am-8pm Monday–Friday, 9am-6pm Saturday

24hr Emergency Medical Assistance

  • +44 (0)208 865 1640
  • Open 24 hrs


View Policy Wording

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.

Please complete the details below

Pet Insurance


Life Insurance


Please refer to your policy documentation for claims details.