How to make a claim
Making a claim can sometimes appear complicated and even daunting. We want to make this process as easy for you as possible and have listed the key contact details below that you’ll need for each of our products.
- +44(0)208 865 1654
Travel Delay or Emergency Medical Expenses claims up to £350 (after any excess that applies) may receive a decision over the phone - please have the following information to hand when you call:
|Travel Delay||Emergency Medical*|
|Letter from airline
(confirming length of delay)
*Including: illness, injury and dental claims.
24 Hour Emergency Medical Assistance Service
- +44 (0)208 865 1640
For more information and guidelines on making a travel insurance claim please click here.
- 0333 220 5516
Please refer to your policy documentation for claims details.