How to make a claim

Making a claim can sometimes appear complicated and even daunting. We want to make this process as easy for you as possible and have listed the key contact details below that you’ll need for each of our products.

Travel Insurance


Travel Delay or Emergency Medical Expenses claims up to £350 (after any excess that applies) may receive a decision over the phone - please have the following information to hand when you call:

  Travel Delay Emergency Medical*
Booking invoice
Letter from airline
(confirming length of delay)
Medical receipts  
Medical report  

*Including: illness, injury and dental claims.

24 Hour Emergency Medical Assistance Service

  • +44 (0)208 865 1640

For more information and guidelines on making a travel insurance claim please click here.

Pet Insurance


Life Insurance


Please refer to your policy documentation for claims details.