How to make a claim
Making a claim can sometimes appear complicated and even daunting. We want to make this process as easy for you as possible and have listed the key contact details below that you’ll need for each of our products.
Travel Insurance
Claims
- +44(0)208 865 1654
- claims@columbusdirect.com
Travel Delay or Emergency Medical Expenses claims up to £350 (after any excess that applies) may receive a decision over the phone - please have the following information to hand when you call:
| Travel Delay | Emergency Medical* | |
|---|---|---|
| Booking invoice | ✔ | ✔ |
| Letter from airline (confirming length of delay) |
✔ | |
| Medical receipts | ✔ | |
| Medical report | ✔ |
*Including: illness, injury and dental claims.
24 Hour Emergency Medical Assistance Service
- +44 (0)208 865 1640
For more information and guidelines on making a travel insurance claim please click here.
Pet Insurance
Claims
- 0333 220 5516
- petinsuranceclaims@columbusdirect.com
Life Insurance
Claims
Please refer to your policy documentation for claims details.