Existing Customers

Travel Insurance

If you have any questions about your policy, please visit our Help Centre by clicking here. Our Help Centre can help with most things – whether that’s a question about buying a policy, how to make changes to your policy, or how to renew or make a claim.

If you are unable to find the answer to your question, please contact one of our customer service team by clicking here to send us a message using our contact us form. Alternatively chat with one of our team online via webchat. Look for the green icon at the bottom right of your screen.

How to renew your policy

If we have sent you a renewal invitation and have offered to renew your policy automatically

There’s nothing to do. We’ll collect payment by the date specified in your email or letter and send your new policy documentation to you.

If we have sent you a renewal invitation but haven’t offered to renew your policy automatically

It’s still easy to renew. If you’ve received an email from us, you may be able to click on a link to view your quote and renew online. If your invitation does not contain a link, you can simply get a quote and purchase a new policy online. Enter your policy start date as the day after your current policy expires to ensure continuous cover.

If you need to declare a pre-existing medical condition on your policy

Click on the link within your renewal invitation to go through medical screening and pay for your policy online.

Making changes or cancelling your renewal

If you have a query about renewing your policy our FAQ page may be able to help you. If you wish to cancel your renewal, make changes, or have a query which is not featured on our FAQ page, please send an email to customer.services@columbusdirect.com.

Claims

You can now make a claim online - to start your claim click here.

Our online claims portal is open 24/7, with an immediate decision available for certain claims. 

• +44 (0)208 865 1654
• claims@columbusdirect.com
• 9am- 5pm Monday – Friday

View Policy Wording

Request your Policy Documentation

Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit. Your policy documentation will then be sent to you by email within a matter of minutes.