Please read these terms and conditions carefully before registering for your free airport lounge access if your flight is delayed (hereon called Airport Lounge Benefit).
Parties to Airport Lounge Benefit
The service is available to all Columbus Direct customers and up to 4 registered travelling companions. To access this service, you must register your flight by following the flight registration link in your travel insurance policy documentation email.
Airport Lounge Benefit is provided at our discretion and only selected scheduled commercial flights are eligible for registration. Charter flights are not eligible for registration. Airport Lounge Benefit is not available to passengers on trips, which have more than one stop-off and were booked under a single flight number.
How to use Airport Lounge Benefit
You will become eligible for the Airport Lounge Benefit service if you register your flight at least 24 hours before scheduled departure by following the registration link in your travel insurance policy documentation email. We reserve the right not to provide the Airport Lounge Benefit service if you fail to accurately register your details.
The departure of your flight will be monitored by our flight tracking system. Subject to successful prior registration and lounge availability from the selected LoungeKey network of lounges, Airport Lounge Benefit will provide you and up to four additional persons travelling with you who are named on your Airport Lounge Benefit flight registration with airport lounge access via email in the event that our flight tracking system identifies that your flight is delayed by more than one hour (the “Delay Threshold”). You will also receive an SMS to notify you of such emails. Access to the email account you provided at registration and the ability to display your lounge access email is a condition of use of the Airport Lounge Benefit service.
A delay which matches or exceeds the Delay Threshold must be announced as one singular period of delay and you will not receive the Airport Lounge Benefit if the Delay Threshold is reached as a consequence of multiple incremental shorter delay
We and you will rely solely on our flight tracking system to determine if you have become eligible for airport lounge access. You accept that we do not warrant the accuracy of the flight tracking system and you will not rely on it to track your flight departure time.
Airport Lounge Benefit will be provided to you and up to 4 travel companions on the same day of your flight travel. It cannot be used on any other day of your travel. Only the named individual [including travel companion[s]] in the Airport Lounge Benefit email confirmation will be eligible to airport lounge access. Airport Lounge Benefit is provided to you [and your travel companion[s]] on a non-transferable, non-refundable and non-changeable basis. By accessing the airport lounge, you [and your travel companion[s]] agree to abide by the rules and policies of the lounge. You [and your travel companion[s]] acknowledge that additional dining options and business or conference facilities available to lounge guests may be subject to additional charges. You [and your travel companion[s]] will remain solely liable for such charges. We will not be held liable for such charges howsoever rising.
You accept that all participating airport lounges are owned and operated by third party organisations. You [and your fellow travellers] must abide by the rules and policies of each participating lounge and you accept that the Airport Lounge Benefit does not guarantee continuous access.
Price and PaymentThe service is free. Columbus Direct reserves the right to amend the fee from time to time.
If we fail to comply with these terms and conditions, we shall only be liable for the issuance of a participating lounge access replacement voucher. Replacement vouchers are non-refundable and cannot be exchanged for cash. For the avoidance of doubt, we shall not be liable to reimburse you for any out of pocket costs or expenses or lounge access costs incurred by you at the airport should you choose to access the lounge at your own cost.
We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
- loss of income or revenue;
- loss of business;
- loss of profits; or
- loss of anticipated savings.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
Nothing in these terms and conditions exclude or limit our liability for:
- liability for death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Where you use the services of any participating airport lounge, any losses or liability arising out of, or in connection with using such lounge shall be the liability of the participating lounge. We will not participate in any dispute between you and any participating lounge.
We do not give any warranty for any goods services accessed through the participating lounges.
You agree that you will defend and indemnify Collinson Service Solutions Limited, our parent, subsidiaries or affiliated companies, and each of its directors, officers, employees and agents (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of Airport Lounge Benefit by you, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the indemnified parties.
Term and Cancellation
The term of this agreement will end and the service will be revoked if your travel insurance policy is cancelled. If you cancel your Columbus Direct travel insurance policy subsequent to your use of Airport Lounge Benefit service, we reserve the right to charge you for the retail value of the lounge access.
You accept that communication with us will mainly be electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
You should be aware that access to your email may subject to local Internet access charge depending on your own individual arrangements for Internet access. You agree that you will be solely responsible for any expenses incurred for your access to Airport Lounge Benefit service.
Right to Amend and Revoke This Agreement
We have the right to amend or terminate this agreement with immediate effect at any time.
The Customer Service
If the customer has a complaint about any aspect of Airport Lounge Benefit, please contact: The Complaints Officer, Columbus Direct, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN.
Upon receiving a customer complaint we will confirm a final response or let you know when a final response can be expected. Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.
Other Important Terms
We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.