How to make a claim

Making a claim can sometimes appear complicated and even daunting. We want to make this process as easy for you as possible and have listed the key contact details below that you’ll need for each of our products.

Travel Insurance

Claims

Travel Delay or Emergency Medical Expenses claims up to £350 (after any excess that applies) may receive a decision over the phone - please have the following information to hand when you call:

  Travel Delay Emergency Medical*
Booking invoice
Letter from airline
(confirming length of delay)
 
Medical receipts  
Medical report  

*Including: illness, injury and dental claims.

24 Hour Emergency Medical Assistance Service

  • +44 (0)208 865 1640

For more information and guidelines on making a travel insurance claim please click here.

Home Insurance

Claims

Home Emergency Claims

  • 0844 891 5150

Legal Services

  • 0844 891 5151

For more information and guidelines on making a home insurance claim please click here.

Income Insurance

Claims

For more information and guidelines on making a income insurance claim please call our claims team who will be able to advise.

Life Insurance

Claims

Please refer to your policy documentation for claims details.