How to Make a Claim

When something happens to your home you don’t want to be left hanging, you’ll want to get it fixed straight away and that’s why we have a 24/7 claims service available to our customers.

Key Contact Details


For claims under all sections except Legal services and Home emergency, telephone us on 0345 300 7117.

Legal services claims call 0345 030 7827.

Home emergency claims call 0345 030 8659.

How the Claims Service deal with your claim:

For general claims you will be given your own dedicated claims manager who will offer help and advice 24 hours a day, 365 days a year.  There’s no need to fill out a claim form or arrange estimates, we’ll take care of all the arrangements and, provided the incident is covered, settle the bill (apart from the excess) directly with the supplier.

On occasions we may be unable to give immediate confirmation that the incident is covered under your policy, in this event we will still assist you in organising repairs, but you will be responsible for any charges which are not covered under your policy.

For Personal legal and tax advice helpline, you don’t have to purchase legal services cover to use the helpline. We will give you confidential advice on any personal legal matter under the laws of England and Wales, Scotland, Northern Ireland, the Isle of Man or the Channel Islands.
We’ll advise what your legal rights are, what course of action is available to you and whether these can be best implemented by you or whether you need to consult with a lawyer. There are no consultation fees and lines are open 24 hours a day, 365 days a year.

For Legal Services simply call the personal legal and tax advice helpline on: 0345 030 7827.

For Home Emergency claims once you have called to make a claim under this policy our advisors will arrange to get an engineer to the property as soon as possible.