Customer Reviews

Fab service!

I was really impressed with the service I received. Having a pre medical condition it can be difficult finding a company that will accept and have great rates. Read more
5 stars

Jade V

Good Service

The call was answered promptly and I was provided with a competitive quote. I ended up buying the policy Read more
5 stars



We have been using Columbus for a number of years now following a recommendation from our son. He was unfortunate to receive an injury whilst on holiday in Turkey a few years ago which needed hospital treatment and he could not fault Columbus in anyway about the speed and assistace he and his family received. Read more
5 stars


Will never choose another travel insurance

My partner was rushed to hospital on the day we were due to fly home in the Dominican Republic on 30/12/2016.We phoned the emergency out of hours line and spoke to a lady called Kate who provided an amazing service provided reassurance which is exactly what I needed after becoming a hysterical mess!unfortunately the hospital did not accept payment from the insurance and we had to pay directly however claiming this back has been absolutely great.We sent all the documents off by email on the 6th this was looked at on 12th and requested the receipts to be issued via the post. These were sent via recorded delivery on 9th and we had a response today advising that everything was fine and we will be in receipt of the payment within 5 working days.Absolutely fantastic and prompt and would high recommend to use for travel insurance. Read more
5 stars

Jenna O'Rourke

cruise insurance

perfect ease off applying will be using columbus again Read more
5 stars

trevor sykes

Quick, easy and reliabel insurance

Great health insurance for holidays and traveling at decent rpices. Read more
5 stars


Excellent helpful service

I had to contact the insurer about renewing my policy, and it was very easy. I then had a problem after paying which meant I needed to contact again to bring forward the cover date. Again this was very easy and the staff in both cases were friendly and very helpful. Read more
5 stars


Travel Insurance.

I have used Columbus Direct ( CD) for all of my three sons when they went travelling on their gap year and have subsequently use CD ever since for my family. Their website is user friendly and if you do need to speak to someone they are very polite and always extremely helpful. We have been very fortunate with our adventures and have not needed to call upon their services. However, I have recommend CD to friends and family and will continue to do so. Thank you. Read more
5 stars

Mrs amanda hogg

Clear and trustworthy

One year experience with the company. No remarks other than terms and conditions clear and very decent coverage for low cost! Read more
5 stars


1st class

1st class service from start to finish. We had to clam while in Spain for a hospital stay. Lady on phone so helpful and sorted everything out didn't have to worry about paying. So only had my husband to worry about. Have just renewed my annual policy. Read more
5 stars

Julie Gamston

Columbus Direct is rated 5 / 5 based on 7299 Trustpilot customer reviews.


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