You can register for any direct flight for which a lounge is available. If a lounge or other voucher is not available, the system will let you know during flight registration. Each leg of a multi-leg journey requires its own, separate flight registration.
You’ll receive an email with a barcode attached - giving you access to our sister company LoungeKey’s network of over 850 airport lounges worldwide if your flight is delayed, and the following conditions have been met:
If you have registered the flight at least 24 hours prior to your scheduled departure.
If a delay of 2 hours or more is announced for your flight. The minimum 2 hour delay must be announced in one go, so for example, a 60 minute delay, followed by another 60 minute delay will not trigger your free airport lounge access. This ensures that you have the time to make use of the lounge.
If access to a lounge which is part of the LoungeKey network is available at your airport terminal when the delay occurs.
Yes, you can register both yourself and up to four additional passengers who are travelling with you – you can add their names when registering your flight. LoungeKey Barcodes providing access to a lounge will be issued separately for each registered traveller and will be sent via email to the person who registered the flights online.
When you’re entitled to complimentary airport lounge access, the system will send you an SMS notification along with an email with a PDF file attached.
The PDF contains a LoungeKey Barcode that gives you access to a participating lounge at your airport.
To gain access to a lounge using your LoungeKey Barcode, you must use a device which can receive emails, and display PDF files. The device must also support SMS messages in order to be able to receive notifications at your departure airport.
If you have registered additional passengers, the system will send one email per passenger to your registered email address.
When we email your free lounge access to you at the airport – our email will contain instructions for locating your lounge and a LoungeKey Barcode will be attached, which you’ll need to show to a member of staff at the lounge. There is also a link to the LoungeKey lounge finder on the LoungeKey Barcode itself, which you can click to look up lounge details - such as location and access conditions.
Even if you are entitled to free airport lounge access, you might not receive it if the system cannot obtain lounge access at the time of the delay. This could be due to network or other system problems.
Yes - you can cancel a flight registration up to two hours before the scheduled departure time.
You can also change the details of a flight you have registered by cancelling and re-registering, but you won’t be able to register flights if they are within 24 hours of departure. To cancel or re-register online, please refer to the email confirming your flight registration details.