Simply register your flight at least 24 hours before travelling, then relax.
If the airline announces a delay that meets or exceeds one hour, you will receive a LoungeKey™ voucher that provides access to a lounge at the airport where you are delayed. LoungeKey™ gives you access to a network of over 1000 airport lounges worldwide.
When you’re entitled to complimentary airport lounge access, the system will send you an SMS notification along with an email with a PDF file attached.
The PDF contains a LoungeKey Barcode that gives you access to a participating lounge at your airport.
To gain access to a lounge using your LoungeKey Barcode, you must use a device which can receive emails, and display PDF files. The device must also support SMS messages in order to be able to receive notifications at your departure airport.
If you have registered additional passengers, the system will send one email per passenger to your registered email address.
Even if you are entitled to free airport lounge access, you might not receive it if the system cannot obtain lounge access at the time of the delay. This could be due to network or other system problems.
When we email your free lounge access to you at the airport – our email will contain instructions for locating your lounge and a LoungeKey Barcode will be attached, which you’ll need to show to a member of staff at the lounge. There is also a link to the LoungeKey lounge finder on the LoungeKey Barcode itself, which you can click to look up lounge details - such as location and access conditions.
Yes - you can cancel a flight registration up to two hours before the scheduled departure time.
You can also change the details of a flight you have registered by cancelling and re-registering, but you won’t be able to register flights if they are within 24 hours of departure. To cancel or re-register online, please refer to the email confirming your flight registration details.
Yes – you can cancel a registration up to two hours before the flight’s scheduled departure time.
You can also change the details of a flight you have registered by cancelling and re-registering, but you will not be able to register a flight that is less than twenty four hours to departure. To cancel or re-register online, please refer to the email confirming your registration details.
The lounge vouchers can only be issued if the airline accurately reports the delay to Flight Stats – our third party flight data tracker. If this does not occur, the delay is not captured to trigger the system to issue the lounge vouchers.
There is no restriction on permissible circumstances for a delay. Lounge vouchers will be provided as long as a flight is formally reported by the airline as being delayed by one hour or more within a 24-hour period. Please note that the one hour delay needs to be announced in one go (i.e. not as a cumulative series of shorter delays). This allows you enough time to check into and enjoy the lounge prior to departure. Flights that are cancelled or rescheduled for the next day will not be deemed as delayed and will be handled by the airline directly via their own compensation process.
When you are entitled to an airport lounge voucher, the system will send you an SMS notification along with an email with a PDF file attached. If you have registered travel companions, you will receive multiple PDF attachments in a single email, each PDF being a lounge voucher for each passenger. Each PDF contains a LoungeKey™ voucher with a unique QR code that provides access to the participating lounges at your airport.
You may choose to forward the lounge vouchers to your travel companions so that they can access the lounge without you needing to be with them.
At the lounge, you/your travel companions must present the QR code in the PDF for entry.
The email containing the lounge voucher will contain instructions for locating the available lounges in the airport. There is also a link to the LoungeKey lounge finder on the LoungeKey™ voucher itself, which you can click to look up lounge details such as location and access conditions of the lounges.
This might happen if the system cannot trigger the lounge voucher at the time of the delay. This could be due to network or other system problems. But once we have rectified the error, you will be issued with a lounge voucher that you can use for a future visit, valid for up to six months.
Each individual registered passenger is issued with an individual lounge voucher, which holds encoded information directly related to him/her. This lounge voucher is for his/her use and is strictly non-transferable.
Each individual lounge has its own policies on the admission of children. Please check the policies of the lounges at the airport you are flying from to determine whether you should register for your child. You can refer to lounge information online at https://loungefinder.loungekey.com/Pass.
If the lounge allows entry for children under two without payment, you will not need to register the child.
Lounge vouchers will be provided as long as a flight is recognised as being delayed by one hour or more in the system within a twenty four hour period. Flights that are cancelled or rescheduled to the next day will not be deemed as delayed and will be handled by the airline directly via their own compensation process.