If you break down or have an accident more than one mile from home, we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be safely repaired at the roadside, the contractor will take your car to the nearest and most suitable repairer. We will pay for the cost of the call out, and up to an hour's roadside labour, plus towing charges.
If you have taken our Doorstep Cover upgrade, then we will arrange for an approved mechanic to attend to your car without delay. If your car cannot be safely repaired at the roadside, the contractor will take your car to the nearest and most suitable repairer. We will pay for the cost of the call out, and up to an hour's roadside labour, plus towing charges.
We will arrange for an approved mechanic from our European network to provide roadside assistance and recovery. We will cover the cost of any call out and towing charges, plus up to £100 for emergency labour to get you mobile again.
If your car cannot be repaired abroad we will arrange and pay for the car and passengers to be transported to your home address, up to a cost equal to the UK market value of the car. If the car is stolen and is not recovered before the end of the trip we will arrange for you, your passengers and all baggage to be transported home.
Full cover applies once you have begun your journey to the port. Your onward journey home form the port is also covered until you arrive home. Please ensure that you start your policy from the date that you are leaving your home, which if you have a distance to travel to a port, may not be the same date as the date that you are leaving the country.
Provided you have bought our Personal Travel Insurance, our medical assistance telephone line is open 24 hours a day, 365 days a year, and while you are abroad you can seek advice from our team of doctors and nurses about any health concerns you may have.
In the event of a medical emergency, you must contact us as soon as possible. You MUST contact us before incurring expenses in excess of £500, except in case of emergency. If you are physically prevented from contacting us immediately, you or someone designated by you must contact us within 48 hours.
If you need to see a doctor or be hospitalised, we will cover your emergency medical treatment, and your dental treatment when required to relieve pain. We will also monitor your condition, discuss your treatment with your overseas doctor and constantly update you and your family. Once you are fit enough to travel, we can organise for your repatriation to the UK and provide a nurse or doctor escort if required.