Columbus Direct has won the Best Direct Travel Insurance Provider 2012 – awarded by Your Money Direct Awards.
Now in their Fifteenth year, the Your Money Awards are the longest standing and most highly coveted awards in the industry. The objective the awards scheme is to reward the providers of financial services who have excelled in their field for the last 12 months.
A shortlist of providers is achieved through providers entering their products which are then whittled down by price and product offering. The short list is then mystery shopped by a voting panel consisting of 180 Your Money readers throughout the country. Scores are achieved across a series of set criteria including from time taken to speak to a human, product knowledge and explanation, through to the ability to complete the sales process swiftly with minimal fuss and time taken to fulfil the quote with product literature. The votes are then collated to give the ultimate winner in each category, and in exceptional circumstances a further highly commended provider is awarded.
Greg Lawson, Head of Retail at Collinson Insurance Group said;
“We are delighted to have won such a prestigious award. The fact that it has been awarded on the back of our great value prices, wide product offering and most importantly great customer service – via Your Money’s mystery shopping panel – is very gratifying. We’d like to pass on a special note of thanks to our customer service teams for their role in helping us win the award”.