By Editor on 16 December 2011

It’s always lovely to receive letters and emails from our customers, especially when there is a happy ending to what has been a difficult holiday experience.

Here is a selection of some of the recent communications we’ve received.

A mother’s worst nightmare:

'I would just like to thank you for all your help with this case; you really couldn't have handled it better. Your calm efficient voice keeping me informed helped me enormously to deal with the situation, and is just what a mum needs when she receives a text saying 'In hospital in Vietnam on a drip!'.  Thank you so much, your efforts are much appreciated.'  K. Marlborough

Excellent customer service:

'My elderly father was recently admitted to hospital in Spain. He had taken out insurance with Columbus Direct, and Charlotte was assigned as his claims handler. She was extremely courteous, calm, professional and efficient, maintaining contact as promised and handling expectations. She was also extremely patient in what was a very anxious time for my family.'  H. Hurley

A quick and efficient claim: 

'This is the third travel policy I have bought from you online, and your quotes are very competitive. My claim was put in due to more than a 24 hour travel delay on my return journey, and it was dealt with quickly and efficiently. I ope the good service continues. Well done! M Matthews

Zero excess option:

I chose Columbus Direct for two reasons; you offer a zero excess option, and it's easy to get through to a customer service agent on the phone who can answer my questions verbally. A Gibbs

Image credit: Shutterstock

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