Congratulations on your new arrival! Taking a trip with your baby is a lot of fun - you’re probably looking forward to showing them the sights. Babies are normally astounded by the simplest things, so just imagine what they’ll make of your trip!
This is the perfect time to bond as a family and make the most of your time away - after all, they’re only small once. We want to make sure that you’re able to enjoy your break with peace of mind, knowing that you and your loved ones are looked after. Columbus Direct holiday insurance for children is as easy as pie – our policies are designed to protect you when it matters. We’ll be the friendly voice at the end of the phone if you need us, and you can depend on us to come to the rescue.
You may have some questions about your policy; that’s perfectly understandable. Lots of parents want to know what it includes before they fly away with their kids. If you can’t see the answer that you’re looking for, just give our customer services team a call on 0800 0680 060. They’re experts in their field, and they’ll be only too happy to help you out.
Do I need to include my baby, even if it’s a newborn?
Yes. Babies might be small, but they still need the same security as the rest of you! It’s important that all members of your family are included, no matter how young they are. If your baby should need any medical treatment while you’re away, they’ll need to be on your policy.
What about my EHIC card? Will that protect us?
Your EHIC card can be useful when you’re travelling, as it offers you discounted healthcare in some cases. It’s worth bearing in mind that it’s not a substitute for travel insurance – and it doesn't take care of everything if you need help. For example, if one of you took a tumble and needed an ambulance, you might find you’d have to pay something towards the cost.
You and your children deserve the best, which is why we’d always recommend that come to us for your cover.
Am I entitled to a more spacious seat on the plane, and baby food during the flight?
We get asked this by a lot of parents. Although we’d love to provide extra space, this is something that you’d have to bring up with your airline. You might as well ask – who knows? You may all find yourselves in first class!
We need to bring a travel cot and a buggy – will this be insured if it’s kept in the hold?
Of course - these items will be covered. Just make sure they’re wrapped up securely and any loose straps are tucked away, and you’re good to go.
We need to bring extra bags. Will this count as part of our carry on luggage?
As we all know, airlines have their own rules and recommendations about carry-on bags. We’d suggest that you give yours a call and see what they can do to help you.
Do you pay for childcare costs?
If you decide you go out for an evening out, this is an expense that you’ll be responsible for.It’s up to you to find - and pay for - a trusted babysitter.
If we need to come home early because our baby is ill, can we claim the cost of our holiday?
Claiming for the cost of a holiday is something we review on a case by case basis. If your holiday is cut short and you’d like to discuss a refund, we’d advise that you call our customer service team.
Will we be able to claim for over the counter medicines for our baby?
We can appreciate that babies have a habit of picking up bugs, and you’ll want to sort any sniffles as soon as you can. We will be able to take care of these costs as long as they are treatment for a new illness that has started while you’re away. The medicines you need also must be recommended by a doctor.